FAQ's
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WHAT IS MARMALADE?
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Marmalade is a preserve made with citrus, by definition marmalade has to include the rind & pulp / juice of citrus fruit.
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WHAT IS JAM?
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Jam is a preserve made from all edible parts of a fruit (i.e. blueberries, grapes, etc). This is different than jelly which is made by straining out all the skins, flesh & seeds leaving only juice after the cooking process.
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ARE ALL YOUR PRODUCTS VEGETARIAN?
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Yes! Jams and Pesto spreads are vegetarian, Nut Butters are vegan and gluten free.
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DO YOU PRODUCE IN A KITCHEN THAT PROCESSES ALLERGENS?
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Our kitchen does current store and manage some products made with allergens and our preserves are made on shared equipment. Those allergens are: nuts, dairy, gluten, eggs & soy.
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Our kitchen does not handle meat or any form of seafood
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We take every precaution to ensure all equipment is thoroughly cleaned to minimize & eliminate the presence of such allergens in our products.
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DO YOU PRODUCE IN A KITCHEN THAT PROCESSES PEANUTS?
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Yes, see answers above.
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HOW LONG DO YOUR JAMS & MARMALADES LAST?
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Unopened our preserves have a shelf life of 60 days, depending on when you order & when we made it :)
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Once opened you must keep refrigerated and we suggest using within 3-4 weeks depending on if any other food particles got in the jar when it was opened!
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HOW LONG DO YOUR NUT BUTTERS LAST?
- Unopened our nut butters have a shelf life of 90-120 days, depending on when you order and when we made it :)
- Once opened, stir well and you can store it at room temperature of 20-22 deg celsius and we suggest using within 4 weeks.
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HOW LONG DO YOUR PESTO SPREADS LAST?
- Unopened our ITALIAN BASIL PESTO and PESTO CALABRESE have a shelf life of 21-25 days, SPINACH PESTO DI PISTACHIO has a shelf life of 14 days and PEPITA CILANTRO PEA PESTO has a shelf life of 10 days depending on when you order and when we made it :)
- Once opened, stir well, refrigerate immediately and please consume within 48 to 72 hours.
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WHY IS THERE SATURATED FAT IN YOUR NUT BUTTERS? ISN'T SATURATED FAT BAD?
- All oils and fats contain some amount of saturated fat, even the healthy ones, but in varying degrees. The oil content of nuts is primarily heart healthy mono-unsaturated fat, along with smaller percentage of saturates and polyunsaturated.
- The American Heart Association recommends aiming for a dietary pattern 5% to 6% of calories from saturated fat.
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WHAT IS YOUR RETURN POLICY?
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If our products arrived damaged or contaminated in any way, please contact us right away, along with a few pictures and we will be happy to send a free replacement.
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Due to the nature of our products (food) we are not able to refund or exchange orders once they have shipped. All orders are non-refundable unless there is damage that incurs during shipping; see information above.
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If anything is unclear or you have more questions feel free to contact us at info@sasventures.in
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CAN I CANCEL MY ORDER?
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If you wish to cancel your order & it hasn’t yet shipped: please email us at info@sasventures.in. A cancellation fee of INR 99 is applicable.
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If your order has shipped we won't be able to cancel your order.
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